LINVILLE, N.C. - Globalization seems like a nice idea - if it didn't make people insane. Although there are no such studies that I know of, a graph might show that Americans have been consuming ...

Outsourced customer service operations can cost almost a third more than those retained in-house, according to a new study by Gartner. The research found that outsourced operations are 30 percent more ...

My previous articles in this column have explored the ways in which many marketing organizations are trying to better understand their customers by combining traditional market research with new ...

Outsourcing customer support can be a strategic move for businesses seeking to enhance their service quality while managing costs. Removing the overhead for training and employing staff for customer ...

The global business process outsourcing (BPO) services market is rapidly expanding, driven by AI, digital transformation, and ...